Patient Experience Coordinator

Job Summary

A company is looking for a Patient Experience Coordinator (Remote).

Key Responsibilities

• Complete individualized patient care plans and perform care management and coordination using the electronic medical record system
• Maintain frequent contact with patients to provide support and manage compliance with care management programs
• Document all client communications accurately and keep the Team Supervisor informed of any pertinent issues

Required Qualifications

• Comfortable with speaking on the phone for extended periods
• Compassionate and empathetic towards patients, demonstrating exceptional customer service
• Ability to take accurate notes and multitask efficiently
• Proficient in using a computer and Microsoft Office programs
• Knowledge of basic healthcare terms and principles is helpful