Patient Experience Coordinator

Job Summary

A company is looking for a Patient Experience Coordinator to support Central Operations by delivering exceptional customer service and managing patient inquiries.

Key Responsibilities:

• Respond to patient and customer inquiries through various communication channels, providing accurate information and timely resolutions
• Review and resolve escalated problem orders, identifying root causes and implementing effective solutions
• Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy

Required Qualifications:

• High School Diploma or GED equivalent required
• 1+ year of customer service experience, preferably in healthcare or pharmacy
• Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support
• Ability to work collaboratively in a team environment and build strong professional relationships
• Experience in pharmacy-related customer service is preferred