Patient Experience Coordinator

Job Summary

A company is looking for a Patient Experience Coordinator who will serve as the first point of contact for customers seeking assistance or information regarding services.

Key Responsibilities

• Manage high-volume inbound and outbound patient calls while providing professional support
• Schedule and modify patient appointments across multiple care services with accuracy and efficiency
• Conduct proactive outreach to coordinate recommended care, including follow-up visits and referrals

Required Qualifications

• High school diploma or equivalent (required)
• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments
• Experience working within electronic health record (EHR) platforms, preferably Athena
• Strong multitasking and time management skills in a fast-paced environment
• A patient-first mindset with a commitment to compassionate, high-quality service