Patient Experience Coordinator

Job Summary

A company is looking for a Patient Experience Coordinator to join their clinical team.

Key Responsibilities

• Manage patient outreach and engagement through calls, texts, and emails to schedule virtual visits and diagnostic procedures
• Provide technical support and ensure smooth navigation for patients throughout their experience
• Verify data accuracy, identify process gaps, and document workflows for operational efficiency

Required Qualifications

• Bachelor's degree in a relevant field (e.g., Social Work, Communications, Education, Sociology, Psychology, or Health Sciences)
• At least 6 months of internship or work experience in a customer-facing role
• Professional experience in high-touch service environments such as hospitality or retail
• Background in service-oriented fields focusing on community engagement
• Comfortable with data entry and eager to learn new healthcare technologies