Patient Experience Coordinator

Job Summary

A company is looking for a Patient Experience Coordinator to support Central Operations by delivering exceptional customer service and managing patient inquiries.

Key Responsibilities:

• Respond to patient and customer inquiries through various communication channels, providing accurate information and timely resolutions
• Review and resolve escalated problem orders and interact with patients regarding prescription claims and order status
• Manage inbound calls, collaborate with internal teams, and strive to exceed key performance indicators (KPIs) for service excellence

Required Qualifications:

• High School Diploma or GED equivalent required
• 1+ year of customer service experience, preferably in healthcare or pharmacy
• Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support
• Self-driven and comfortable working with complex systems in a remote work environment
• Experience in pharmacy-related customer service is preferred