Patient Experience Coordinator

Job Summary

To support Central Operations, the remote Patient Experience Coordinator will manage patient inquiries, deliver exceptional customer service, and ensure timely communication across departments in a full-time capacity.

Key Responsibilities:

• Respond to patient and customer inquiries through various communication channels, providing accurate information and resolutions
• Review and resolve escalated problem orders while identifying root causes and implementing effective solutions
• Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy

Required Qualifications:

• High School Diploma or GED equivalent required
• 1+ year of customer service experience, preferably in healthcare or pharmacy
• Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support
• Detail-oriented with strong organizational and problem-solving abilities
• Experience in pharmacy-related customer service is preferred