Patient Experience Coordinator

Job Summary

To support a growing digital sleep clinic, the remote Patient Experience Coordinator will manage patient communications across various platforms, resolve non-clinical inquiries, and collaborate with cross-functional teams to enhance the patient care journey.

Key responsibilities

• Serve as the primary point of contact for patients through phone, email, and in-app messaging
• Resolve a wide range of non-clinical patient inquiries while ensuring a positive, patient-centered experience
• Collaborate with Care Coordination, Billing, and Clinical Operations teams to provide coordinated support throughout the patient care journey

Required qualifications

• 2+ years of experience in healthcare coordination, patient support, or a similar patient-facing role
• Exceptional written and verbal communication skills with a high level of empathy and professionalism
• Ability to work independently in a remote environment while effectively collaborating with cross-functional teams
• Confidence using digital communication tools and healthcare technology
• Genuine commitment to improving patient experience and operational efficiency