Patient Experience Coordinator

Job Summary

Serving as the first point of contact for patients, the full-time Patient Experience Coordinator will efficiently manage high-volume calls, schedule appointments, and coordinate care while working remotely during Pacific hours.

Key responsibilities

• Manage inbound and outbound patient calls, providing professional and empathetic support
• Schedule and modify patient appointments across multiple care services, ensuring accuracy and efficiency
• Conduct proactive outreach to patients for care coordination and follow-up visits

Required qualifications

• High school diploma or equivalent
• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments
• Experience working with electronic health record (EHR) platforms, preferably Athena
• Strong multitasking and time management skills in a fast-paced environment
• Ability to maintain a patient-first mindset with a commitment to high-quality service