Patient Experience Coordinator

Job Summary

To support a growing healthcare practice, the full-time Patient Experience Coordinator will manage high-volume patient calls, schedule appointments, and conduct proactive outreach to ensure a seamless patient experience, all while working remotely.

Key responsibilities

• Manage inbound and outbound patient calls, providing professional and empathetic support
• Schedule and modify patient appointments across multiple care services, ensuring accuracy and efficiency
• Document patient interactions and scheduling outcomes within the electronic health record (EHR) system

Required qualifications

• High school diploma or equivalent
• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments
• Experience working within electronic health record (EHR) platforms, preferably Athena
• Strong multitasking and time management skills in a fast-paced environment
• A patient-first mindset with a commitment to compassionate, high-quality service