Patient Experience Director

Job Summary

A company is looking for a Patient Experience Director to redefine the healthcare experience.

Key Responsibilities

• Own the Patient Journey Map, architecting every digital and human touchpoint
• Build a cohesive brand voice that integrates clinical care with digital product experience
• Collaborate with Senior Leadership to align patient experience strategy with organizational goals

Required Qualifications

• 10+ years of professional experience, particularly in a high-growth health tech environment
• Experience in cross-functional roles involving Operations/Patient Care, Tech/Product, and B2C Marketing/Growth
• Proven track record in improving NPS and patient engagement through architectural changes
• Ability to translate complex clinical workflows into engaging consumer experiences
• Entrepreneurial mindset with the ability to operate as a high-level individual contributor