Patient Experience Manager

Job Summary

A company is looking for a Manager, Patient Experience & Operations Strategy.

Key Responsibilities

• Design and analyze patient satisfaction feedback channels to measure satisfaction and identify areas for improvement
• Collaborate with cross-functional teams to enhance patient and caregiver experience and retention
• Act as the voice of the patient and caregiver, advocating for their needs in service delivery and product development

Required Qualifications

• Bachelor's degree in healthcare administration, business, or a related field
• 5+ years of experience in healthcare focused on patient experience, engagement, or product management
• Experience designing patient experience surveys and leading transformation initiatives
• Strong data analysis skills to synthesize feedback into actionable insights
• Ability to work cross-functionally with various teams to align on goals and strategies