Patient Experience Navigator

Job Summary

A company is looking for a Patient Experience Navigator.

Key Responsibilities

• Handle inbound and outbound calls, assist customers with inquiries, and maintain detailed records
• Coordinate with insurance verification and pre-certification to assist patients with insurance questions
• Maintain scheduling knowledge for procedures and manage time effectively to meet departmental goals

Required Qualifications

• High School Diploma or GED
• 1 year of experience in a related field
• Ability to understand basic medical terminology
• Experience in patient registration systems and familiarity with personal computers
• Basic knowledge of hospital performed procedures