Patient Experience Representative

Job Summary

A company is looking for a Patient Experience Representative.

Key Responsibilities

• Answer and manage a high volume of incoming and outgoing calls, emails, and chats regarding patient inquiries
• Act as the primary point of contact for patients, providing exceptional customer service and building long-lasting relationships
• Verify insurance eligibility and schedule appointments while maintaining accurate patient information and confidentiality

Required Qualifications

• High School diploma or equivalent
• Bilingual in Spanish preferred
• 1+ years of customer service experience, preferably in a call center environment