Patient Experience Representative

Job Summary

To support day-to-day operations, the full-time hourly Patient Experience Representative II will manage patient check-in and check-out procedures, verify patient eligibility and insurance coverage, and conduct patient re-engagement outreach while working remotely.

Key responsibilities:

• Verify patient eligibility and insurance coverage
• Manage patient check-in and check-out procedures
• Conduct patient re-engagement outreach to support continuity of care

Required qualifications:

• High school diploma or equivalent required; college degree preferred
• Previous experience in healthcare preferred
• Prior customer service experience in medical or mental health practices preferred
• Strong computer proficiency
• Demonstrates awareness and inclusivity when working with diverse populations