Patient Experience Specialist

Job Summary

A company is looking for a Patient Experience Specialist to enhance customer interactions and ensure compliance within healthcare operations.

Key Responsibilities

• Monitor contact center interactions to evaluate and ensure high customer experience standards
• Support leadership in maintaining customer experience and quality measures through compliance with procedures
• Collaborate with program leadership to manage training and compliance records for adverse events

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in operations or quality assurance within a healthcare or pharmacy hub setting
• Previous experience in call monitoring/documentation monitoring
• Ability to manage deliverables in a fast-paced environment
• Proven ability to extract actionable insights from data reports