Patient Experience Supervisor

Job Summary

A company is looking for a Patient Experience Supervisor who will lead a team and ensure high-quality patient care.

Key Responsibilities

• Lead, coach, and manage a team of approximately 20 Patient Experience Coordinators
• Own service level agreement (SLA) adherence and ensure quality assurance (QA) completion
• Handle patient and provider escalations, troubleshooting operational disruptions effectively

Required Qualifications

• 3-6+ years in healthcare, telehealth, or customer support operations
• 2+ years in a people-management or supervisory role
• Experience managing performance metrics such as SLA and QA
• Strong conflict resolution and escalation management skills
• Ability to operate in a fast-paced, high-accountability environment