Patient Financial Advocate

Job Summary

To support a growing healthcare practice, the full-time Patient Financial Advocate will manage inbound and outbound calls, set up payment arrangements, and assist patients with medical billing inquiries while working remotely.

Key responsibilities:

• Set up acceptable payment arrangements on current self-pay balances
• Handle inbound and outbound calls, data entry, and update account information
• Assist patients by answering basic medical billing and insurance questions

Required qualifications:

• Minimum of 1-year medical billing experience, preferably with Epic, NextGen, or IDX
• Dedicated, quiet workspace at home during work hours
• Hard-wired internet connection of 50 MB or more
• Ability to meet minimum performance levels and KPIs
• Desire to make a difference and help others