Patient Financial Advocate

Job Summary

To enhance patient financial experiences, the full-time Patient Financial Advocate will serve as the primary contact for patients regarding billing inquiries, facilitate payment arrangements, and ensure compliance with financial policies while working remotely.

Key Responsibilities:

• Answer inbound calls from patients about billing statements and account balances, providing clear financial explanations
• Educate patients on insurance processes and screen for financial assistance eligibility
• Maintain accurate documentation and ensure compliance with HIPAA and PCI standards

Required Qualifications:

• High school diploma
• Minimum 2 years of physician billing or revenue cycle experience
• Experience reviewing patient accounts and explaining insurance benefits
• Basic knowledge of insurance terminology (EOBs, deductibles, coinsurance, etc.)
• Proficiency in medical practice management systems, preferably NextGen