Patient Financial Advocate

Job Summary

To enhance patient financial experiences, the full-time Patient Financial Advocate will serve as the primary contact for patients regarding billing inquiries, provide clear financial explanations, and facilitate payment arrangements while working remotely.

Key Responsibilities:

• Answer inbound patient calls and explain billing statements, account balances, and payment options
• Educate patients on insurance processing timelines and assist with financial assistance eligibility
• Maintain accurate documentation and ensure compliance with HIPAA and organizational policies

Required Qualifications:

• High school diploma
• Minimum 2 years of physician billing or revenue cycle experience
• Experience reviewing patient accounts and explaining insurance benefits
• Basic knowledge of insurance terminology (EOBs, deductibles, coinsurance, etc.)
• Proficiency in medical practice management systems (NextGen experience preferred)