Patient Financial Counselor

Job Summary

To support patient financial needs, the full-time Patient Financial Counselor will manage financial clearance, payment collection, and assist with eligibility determinations for state and federal sponsorship programs in a remote setting.

Key responsibilities:

• Facilitate financial assistance by identifying patient eligibility and completing applications for various programs
• Interact directly with patients and their families to resolve account issues and provide education on financial options
• Utilize automated account follow-up systems to manage patient accounts effectively

Required qualifications:

• High School Diploma or GED
• 2 years of experience in a hospital, clinic, or healthcare business office
• 3 years of experience as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its affiliates
• 2 years of experience using automated, computerized account follow-up systems, preferably in Epic