Patient Financial Counselor

Job Summary

To support patient financial needs, the full-time Patient Financial Counselor will manage financial clearance, payment collection, and assist with applications for state and federal sponsorship programs in a remote setting.

Key responsibilities

• Facilitate resolution of patient accounts through financial assistance and eligibility determination
• Educate patients on financial options and complete necessary applications for assistance programs
• Utilize automated account follow-up systems to track and manage patient financial interactions

Required qualifications

• High School Diploma or GED
• 2 years of experience in a hospital, clinic, or healthcare business office
• 3 years of experience as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its affiliates
• 2 years of experience with automated, computerized account follow-up systems, preferably in Epic