Patient Financial Counselor

Job Summary

To support patients in navigating financial assistance, the full-time Patient Financial Counselor will manage account resolutions, educate patients on eligibility for various programs, and submit applications for state and federal sponsorships while working remotely during day shifts.

Key responsibilities

• Facilitate financial clearance and payment collection for patient accounts
• Determine patient eligibility for financial assistance programs and provide education on options
• Complete and submit applications for state and federal sponsorship programs

Required qualifications

• H.S. Diploma or GED
• 2 years of experience in a hospital, clinic, or healthcare business office
• 3 years of experience as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates
• 2 years of experience with automated, computerized account follow-up systems, preferably in Epic