Patient Financial Counselor

Job Summary

Supporting patients with financial counseling for outpatient, inpatient, and ambulatory surgery visits, the full-time Patient Financial Counseling Assistant will explain insurance policies, analyze financial situations, determine program eligibility, and assist with applications while working remotely.

Key responsibilities

• Explain complex commercial and government insurance policies to patients
• Analyze financial situations and determine eligibility for financial assistance programs
• Create accurate estimates, collect deposits, and set up payment plans

Required qualifications

• High School Diploma or GED
• Minimum of 6 months experience in customer service or a healthcare environment
• Knowledge of PC and interpersonal communication skills
• Familiarity with medical terminology, coding, and third-party reimbursement
• Ability to work with multiple systems for task management and reporting