Patient Financial Engagement Manager

Job Summary

Leading a dynamic team, the full-time Patient Financial Engagement Manager will oversee billing and account resolution processes, manage recruitment and training, and ensure compliance with performance standards in a hybrid remote environment.

Key responsibilities

• Develop and implement schedules to meet contact volumes and service levels
• Monitor and evaluate agent performance, providing coaching and corrective actions as needed
• Prepare reports and analyze data to assist management in setting call center goals

Required qualifications

• 2+ years of relevant experience in finance/healthcare, medical billing, and reimbursement
• Knowledge of healthcare billing and reimbursement strategies
• Experience with State and Federal (Medicare, Medicaid) and private insurance billing portals
• Proficiency in Microsoft products including Word and Excel
• Higher education is preferred