Patient Financial Services Associate

Job Summary

To support accurate billing processes, the full-time remote Patient Financial Services Associate II will manage the processing of claims, appeals, and denials while ensuring optimal account receivable outcomes through effective communication with insurance payors.

Key responsibilities

• Independently verify patient insurance eligibility and correct accounts within Epic
• Research and resolve billing discrepancies, denials, and appeals using various portals and resources
• Analyze claim issues and determine appropriate next steps for resolution, including follow-up with payors on unpaid claims

Required qualifications

• High School Diploma or General Education Degree (GED)
• 2 years of experience in medical billing, claims, and/or insurance processing
• Extensive knowledge of government, managed care, and commercial insurance claim submission requirements
• Knowledge of medical terminology and EHR operating systems
• Proficient in computer systems and keyboarding skills