Patient Financial Services Rep

Job Summary

To support the Resolution team, the full-time Patient Financial Services Representative 4 will manage the timely editing, submission, and follow-up of assigned insurance claims while working remotely from designated states.

Key responsibilities

• Ensures clean claims are submitted promptly and accurately, serving in the absence of the supervisor or manager
• Resolves complex issues by coordinating actions with team members, Patient Accounts staff, and payers
• Documents account activity and maintains knowledge of payer requirements and hospital policies

Required qualifications

• Associate Degree or three additional years of relevant experience
• Three years of experience in revenue cycle, finance, customer service, or data analytics
• Expertise in Insurance Follow-Up Resolutions is highly preferred
• Proficiency in hospital billing systems and insurance verification portals
• Extensive understanding of Medicaid, Medicare, and commercial insurance policies