Patient Financial Services Representative

Job Summary

Managing high volumes of accounts, the full-time Patient Financial Services Representative will serve as the primary contact for patients to resolve inquiries regarding outstanding statements and provide support for billing-related issues in a remote environment.

Key responsibilities

• Act as the liaison for patients to discuss and resolve outstanding financial inquiries and statements
• Perform routine account analysis and develop action plans to address financial responsibilities
• Handle incoming patient communications, including follow-up on delinquent accounts and payment plans

Required qualifications

• Two years of experience in Call Center, Collections, Billing, and/or Health Care
• Experience with cash payments and self-pay collections
• Proficiency in using office equipment and billing software applications