Patient Help Center Specialist

Job Summary

To support a growing dental practice, the full-time Patient Help Center Specialist will manage inbound and outbound calls with potential patients, explain service benefits, and convert conversations into in-person consultations while working remotely.

Key responsibilities

• Ensure each patient has a positive experience and confidently communicate the value of dental services
• Convert 75% or more of new-patient calls to in-person consultations and accurately schedule new patients
• Maintain daily communication with the team and participate actively in meetings and training sessions

Required qualifications

• 1 year of call center experience (required)
• 2 years of customer service experience (preferred)
• High School Diploma (required)
• Reliable high-speed internet connection (required)
• Self-motivated with strong people skills and ability to work independently