Patient Navigation Scheduler

Job Summary

A company is looking for a Scheduler - Patient Navigation Representative in a Call Center.

Key Responsibilities

• Answer high-volume inbound calls and schedule medical appointments using EMR systems
• Perform comprehensive patient registration and verify insurance benefits
• Maintain call center KPIs and provide exceptional customer service to patients

Required Qualifications

• High school diploma required; higher education preferred
• 1-2 years of call center experience in a high-volume environment
• Experience in medical office or healthcare call center settings
• Strong knowledge of medical terminology and patient registration processes
• Proficiency in Microsoft 365 and experience with EMR/EHR systems