Patient Navigator

Job Summary

A company is looking for a Patient Navigator to serve as the first point of contact for patients and manage their inquiries.

Key Responsibilities

• Answer and manage incoming calls professionally while assisting patients with their inquiries
• Conduct phone-based assessments to gather medical history and evaluate the urgency of patient concerns
• Relay information between patients and healthcare teams to ensure coordinated care

Required Qualifications

• High School Diploma or equivalent
• Exceptional customer service skills
• Ability to maintain confidentiality and handle sensitive information
• Proficient in using computer systems and electronic health records
• Previous experience in a medical office or healthcare setting is preferred