Patient Navigator

Job Summary

To support patients in navigating complex healthcare pathways, the full-time remote Patient Navigator will provide timely engagement, assist with barrier removal, and ensure accurate documentation while delivering compassionate support.

Key responsibilities

• Respond to inbound calls and conduct proactive outreach to build rapport and encourage patient participation in care
• Assist with appointment scheduling, transportation coordination, and connect patients to community resources while addressing Social Determinants of Health
• Document all patient interactions accurately and ensure compliance with HIPAA and applicable regulations

Required qualifications

• High School Diploma or G.E.D. (required)
• 2+ years of experience in customer service, healthcare navigation, or patient support (required)
• Experience in care coordination or healthcare access (preferred)
• Strong organizational skills and a proactive mindset
• Commitment to confidentiality and compliance standards