Patient Navigator

Job Summary

To support patient engagement and care coordination, the full-time Patient Navigator will assist individuals in navigating the healthcare system by providing timely support with appointment scheduling, transportation, and access to community resources in a remote environment.

Key responsibilities

• Connect with patients through various communication channels to develop rapport and encourage engagement in care
• Provide live support for appointment scheduling, transportation coordination, and basic clinical education
• Document patient interactions and track needs to ensure timely resolution of navigation and care coordination issues

Required qualifications

• High School Diploma or G.E.D required; Associate's degree in healthcare or related field preferred
• Preferred training or certification as a Medical Assistant, Social Worker, Community Health Worker, or Patient Navigator
• Minimum of two years' experience in customer service, healthcare navigation, or patient support required
• Experience in care coordination and community resources preferred