Patient Outreach Representative

Job Summary

To support a growing healthcare team, the full-time remote Patient Outreach Representative will engage with patients to schedule appointments, manage pre-registration processes, and provide exceptional service in a high-volume contact center environment.

Key responsibilities

• Ensure timely processing of scheduling work assignments while adhering to compliance requirements
• Initiate contact with patients to pre-register and schedule appointments using the Scheduler Grid
• Communicate insurance benefits, estimated costs, and payment options to patients as needed

Required qualifications

• Three or more years of experience in customer service, preferably in a healthcare environment
• High school diploma or equivalent (GED) required
• Ability to navigate multiple computer screens and browsers efficiently
• Proven ability to excel in a fast-paced team environment
• Strong professional demeanor and communication skills