Patient Outreach Supervisor

Job Summary

A company is looking for a Patient Outreach Supervisor, responsible for managing the Patient Outreach team and ensuring effective communication with potential patients about hospital-based pharmacies.

Key Responsibilities

• Supervise and coach Patient Outreach Coordinators on compliance and communication best practices
• Conduct audits to ensure effective workflows and compliant patient interactions
• Manage team operations, including scheduling, performance management, and collaboration with hospital partners

Required Qualifications

• High school degree or equivalent; Bachelor's degree in business administration or related field preferred
• 5+ years of experience in customer support, client services, or sales with a proven track record
• Strong organizational skills and ability to lead and establish credibility within a team
• Proficient in Microsoft Office, particularly Excel and Word; ability to learn other database programs
• Desire for continuous improvement and ability to handle sensitive data with discretion