Patient Outreach Supervisor

Job Summary

Patient Outreach Supervisor will oversee a remote team dedicated to patient communication regarding hospital-based pharmacies, ensuring compliance and effective workflow, while providing coaching and performance management in a full-time salaried position.

Key Responsibilities

• Supervise and coach Patient Outreach Coordinators and Onboarding Specialists on best practices and compliance
• Manage day-to-day operations, including audits, communications, and performance management
• Facilitate collaboration between the outreach team and hospital partners to enhance service delivery

Required Qualifications

• High school diploma or equivalent; Bachelor's degree in business administration or related field preferred
• Minimum of 5 years of experience in customer support, client services, or sales
• Demonstrated leadership ability and organizational skills
• Proficiency in Microsoft Office, especially Excel and Word; familiarity with database programs preferred
• Strong interpersonal skills and ability to handle sensitive information with discretion