Patient Outreach Supervisor

Job Summary

Leading a dedicated Patient Outreach team, the full-time remote Patient Outreach Supervisor will manage the development and performance of Patient Outreach Coordinators and Onboarding Specialists while ensuring compliant communication with potential patients about hospital-based pharmacies.

Key responsibilities

• Coach and mentor Patient Outreach Coordinators on best practices and effective communication techniques
• Conduct audits and monitor workflows to ensure compliance and efficiency in patient interactions
• Collaborate with hospital partners and internal teams to facilitate communication and address performance concerns

Required qualifications

• High school diploma or equivalent; Bachelor's degree in business or related field preferred
• Minimum of 5 years of experience in customer support, client services, or sales with a proven track record
• Strong organizational skills and the ability to lead and establish credibility within a team
• Proficiency in Microsoft Office, particularly Excel and Word; familiarity with database programs is a plus
• Demonstrated ability to handle sensitive data with discretion and confidentiality