Patient Outreach Supervisor

Job Summary

Leading a dedicated team, the remote Patient Outreach Supervisor will manage and develop Patient Outreach Coordinators and Onboarding Specialists, ensuring effective communication with potential patients about hospital-based pharmacies while maintaining collaborative relationships with hospital partners.

Key responsibilities:

• Coach and supervise Patient Outreach Coordinators on best practices and compliance in patient communications
• Conduct audits and monitor workflows to ensure effective and compliant interactions with patients
• Manage team operations including scheduling, performance management, and collaboration with hospital partners

Required qualifications:

• High school diploma or equivalent; Bachelor's degree in business administration or related field preferred
• Minimum of 5 years of experience in customer support, client services, or sales with a proven sales record
• Strong proficiency in Microsoft Office, particularly Excel and Word; familiarity with healthcare software is a plus
• Demonstrated leadership ability and strong interpersonal skills
• Ability to handle sensitive data with discretion and maintain confidentiality