Patient Portal Service Desk Agent

Job Summary

Working remotely in a full-time capacity, the Patient Portal Service Desk Agent will manage inbound calls in a high-volume environment, assisting patients with scheduling, canceling, and rescheduling appointments while delivering exceptional customer service.

Key Responsibilities

• Deliver exceptional customer service to patients and end users
• Engage with callers to understand their needs through effective questioning and active listening
• Handle incoming calls, resolving issues or accurately documenting and escalating concerns as needed

Required Qualifications

• Proficient in English; Spanish is a plus
• Strong typing skills and ability to learn new software quickly
• Ability to work nights and weekends, depending on assigned shift
• Strong attention to detail and organizational skills
• Must have a quiet, private working space with high-speed internet directly connected to a router