Patient Relations Representative

Job Summary

A company is looking for a Patient Relations Representative to serve as an initial contact for patients and manage grievances.

Key Responsibilities

• Perform initial intake for incoming issues, including patient grievances and staff contacts
• Manage grievances and complaints with low to moderate complexity

Required Qualifications, Training, and Education

• Associate's Degree in Business Administration, Human Resources, Communications, or a Health Care related field required
• Bachelor's Degree in Social Work, Human Resources, Business Administration, Education, or a Health Care related field preferred
• 6 months of experience in customer service handling service recovery and/or dispute resolution required
• 1 year of patient contact or health care related experience preferred