Patient Relations Representative

Job Summary

Utilizing excellent customer service skills, the remote Patient Relations Representative will serve as the initial contact for patients, families, and staff, managing grievances and complaints while working a full-time schedule from Monday to Friday, 8:00 am to 5:00 pm.

Key responsibilities

• Perform initial intake for incoming issues, including patient grievances and staff contacts
• Manage grievances and complaints with low to moderate complexity
• Provide support and information to patients and families regarding their concerns

Required qualifications

• Associate's Degree in Business Administration, Human Resources, Communications, or a Health Care related field
• 6 months of experience in customer service handling service recovery and/or dispute resolution
• Preferred: Bachelor's Degree in Social Work, Human Resources, Business Administration, Education, or a Health Care related field
• Preferred: 1 year of patient contact or health care related experience