Patient Relations Specialist

Job Summary

The full-time Patient Relations Specialist will manage patient calls, schedule appointments, and provide exceptional customer service remotely, ensuring a positive experience for patients and their families during regular business hours, Monday through Friday.

Key responsibilities

• Accurately schedule patient appointments and input necessary data
• Answer incoming calls promptly, utilizing proper telephone etiquette and professionalism
• Direct calls to appropriate departments and escalate issues to medical staff when necessary

Required qualifications

• High school diploma or GED is required
• One year of experience in customer service or a related clinical environment
• Knowledge of medical terminology is preferred
• Bilingual (English/Spanish) is a plus
• Dependability and punctuality are essential