Patient Relations Specialist

Job Summary

Serving as a key resource for escalated patient complaints, the remote Patient Relations Specialist will manage complex patient issues, provide guidance to leadership, and coordinate investigations while working from home in MA, CT, RI, NH, VT, or NY.

Key responsibilities:

• Acts as an organizational resource for service line leadership on handling sensitive patient matters, offering coaching and support
• Independently evaluates and recommends actions for resolving complex patient complaints and coordinates investigations
• Collaborates with leadership to communicate best practices and improve patient complaint handling across the organization

Required qualifications:

• 5+ years of experience in member/guest/patient customer service within the healthcare industry
• Experience using electronic tools and applications relevant to the position
• Proven excellent writing and speaking skills for effective complaint resolution
• Solid organizational skills and good judgment
• Primary residence in Massachusetts or a neighboring state (CT, RI, NH, VT, NY)