Patient Rescheduling Representative

Job Summary

To support the patient communication process, the full-time Patient Rescheduling Representative will manage rescheduling and cancellation inquiries, ensuring timely patient contact and delivering exceptional customer service in a remote environment.

Key responsibilities

• Monitor and manage assigned rescheduling worklist, ensuring timely patient contact
• Take ownership of accounts, performing necessary follow-ups and understanding when further action is required
• Provide accurate information regarding rescheduling and cancellation protocols, while investigating and updating scheduling needs

Required qualifications

• High School Diploma or equivalent required; Bachelor's degree in business, healthcare, or related field preferred
• Previous experience in a customer service or phone support role preferred
• Experience with authorizations or in a radiology setting preferred
• Strong interpersonal skills and fluency in English for handling calls
• Proficient in using office equipment and applications such as Word, Excel, and Outlook