Patient Scheduler

Job Summary

Empowering patients on their healthcare journey, the full-time remote Patient Scheduler will manage appointment scheduling, provide exceptional customer service, and support patients with their inquiries and needs.

Key responsibilities

• Utilize professional communication to greet patients and manage appointment scheduling and modifications
• Verify patient insurance eligibility and assist with billing inquiries while ensuring accurate documentation of patient encounters
• Collaborate with clinical colleagues and participate in quality improvement initiatives to enhance practice operations

Required qualifications

• High School Diploma or equivalent required
• Minimum 1-2 years of customer service experience; call center experience preferred
• Proficiency in computer programs such as MS Office and electronic health records (EHR) systems
• Knowledge of HIPAA regulations and insurance payors
• Medical Receptionist or Patient Service Representative experience preferred