Patient Scheduling Support Specialist

Job Summary

A company is looking for a Patient Scheduling Support Representative.

Key Responsibilities

• Respond to patient communications regarding appointment changes via text, email, and phone
• Apply scheduling protocols in Athena to modify, cancel, and rebook appointments
• Monitor scheduling-related tickets and assist with administrative tasks as needed

Required Qualifications

• 3-5 years of experience in healthcare operations or patient services
• At least 2 years of experience with AthenaHealth and Zendesk
• Proficiency with Google Workspace (Docs, Sheets, Calendar)
• Experience in digital health or virtual care environments is preferred
• Bilingual Spanish is a plus