Patient Service Agent

Job Summary

A company is looking for a Patient Service Agent for their Primary Care Call Center.

Key Responsibilities

• Handle high-volume inbound and outbound calls, assisting patients with scheduling and inquiries
• Identify patient needs, provide accurate information, and resolve issues while documenting call details
• Deliver compassionate service while adhering to call center scripts and HIPAA guidelines

Required Qualifications

• High School Diploma or Equivalent
• Customer service experience
• Basic computer skills and data entry proficiency
• Professional, courteous, and compassionate attitude
• Ability to multi-task and type at least 60 words per minute