Patient Service Agent

Job Summary

Responsible for scheduling patient appointments and providing visit instructions, the full-time Patient Service Agent will deliver exceptional customer service and maintain a professional demeanor while working remotely.

Key responsibilities

• Schedule patient appointments and manage incoming patient messages
• Provide general information regarding visit instructions and expectations
• Maintain a calm and pleasant attitude while delivering customer service

Required qualifications

• High School Diploma or Equivalent
• Experience in customer service
• Basic computer skills and data entry proficiency
• Ability to type 60 words per minute
• Professional, courteous, and compassionate attitude with the ability to multi-task