Patient Service Agent

Job Summary

Responsible for scheduling patient appointments and providing visit information, the full-time Patient Service Agent will deliver exceptional customer service and maintain a professional demeanor in a remote environment.

Key responsibilities

• Schedule patient appointments and manage patient messages
• Provide general information regarding visit instructions and expectations
• Utilize exceptional telephone etiquette to deliver excellent customer service

Required qualifications

• High School Diploma or Equivalent
• Customer Service experience
• Basic computer skills and data entry proficiency
• Ability to type at least 60 words per minute
• Professional, courteous, and compassionate attitude