Patient Service Agent

Job Summary

To support patient scheduling and inquiries, the full-time Patient Service Agent will manage high-volume calls, provide appointment information, and maintain a professional demeanor while working in a hybrid environment, with 2 to 3 days of remote work after training.

Key responsibilities:

• Handle inbound and outbound calls to assist patients with scheduling and general inquiries
• Document call details in the EMR and resolve patient issues while following HIPAA guidelines
• Build positive relationships with patients and contribute to team performance goals

Required qualifications:

• High School Diploma or Equivalent
• Customer service experience
• Basic computer skills and data entry proficiency
• Ability to type 60 wpm
• Professional, courteous, and compassionate attitude