Patient Service Lead

Job Summary

A company is looking for a Patient Service Agent-Lead, FT.

Key Responsibilities

• Oversee day-to-day activities of the assigned Hub within the Contact Center
• Participate in quality assurance screening and ensure performance standards are met
• Provide leadership and training to team members, fostering a collaborative environment

Required Qualifications

• High School degree or equivalent
• Supervisory experience or demonstrated experience serving as a team lead
• 3-5 years' experience with medical terminology and insurance plans
• Participation in Preceptor training/experience
• Ability to perform physical tasks including lifting and prolonged standing